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For help with all products or orders "Powered by Zazzle," please click here.
For help with all other products or orders, please click here.
Placing an order with Nick Shop/Amazon.com is easy. There's no need to create an account first. You automatically create an account when you place your first order online. (We cannot accept orders by phone, fax, or e-mail. All orders must be placed online. )
Here are the steps you need to follow to place an order.
Note: Some items offered on our website are fulfilled by Amazon Merchants or through Amazon Marketplace. Payment, shipping, and return policies may vary by type of order and by seller. The seller of each item in your order will be clearly noted on the View Shopping Cart page.
First you will need to browse or search for the items you would like to order. Keyword search boxes are located on nearly every page of our store. You will also find links to browse lists and more detailed product-specific searches in the top navigation bar of each store. When you find an item that interests you, click the title or name of the item to see its product detail page.
If you want to order an item from Amazon.com, click the "Add to Shopping Cart" button on the item's product detail page. (If you want to buy the product from another seller, click the link in the More Buying Choices box instead and follow the directions. ) Once you've added an item to your Shopping Cart, keep searching or browsing until your cart contains all of the items you want to order. You can access the contents of your Shopping Cart at any time by clicking the cart at the top of every page of our website.
Take a moment to review all of the items you've placed in your Shopping Cart. If you decide that you don't want to purchase a particular item right away, click the "save for later" button next to the title. The item will move from your current Shopping Cart to the "Saved Items--To Buy Later" list below. If any of the items are to be gifts, click the "add gift-wrap/note" checkbox under the item. (You'll be given a chance to order gift-wrap and/or add a note during the checkout process.)
When you're ready to place an order for everything in the "Shopping Cart Items--To Buy Now" section of your cart, click the "Proceed to checkout" button. You will be taken to the first page of the order form.
The instructions below outline each step of our online order form. If at any point you encounter difficulty or receive an error message, please consult our troubleshooting tips.
Enter your e-mail address. (Keep in mind that the e-mail address you provide here will be the only e-mail address to which we can send information about subsequent orders.) Indicate that you are a new customer. (Do not fill in the password field; you will be asked to provide a password for your account later in the process.) Click the "Sign in" button.
Tell us where you would like to ship your order. If you are shipping to an APO or FPO address, click here [This link should take you to our section regarding APO, etc. restrictions] for further instructions. If you are shipping to a post office box, please enter the words "PO BOX" before your box number to ensure that the order is delivered by the U.S. Postal Service.
Consider how quickly you would like to receive your order, and choose a shipping method. If you would like to take advantage of FREE Super Saver Shipping and your order qualifies, be sure to select it as your shipping option; you will not receive free shipping automatically. Please note that it's not possible to request a specific carrier.
We will estimate shipment dates for you on the order form, just before you submit your order. You will see estimated shipment and delivery dates in the e-mail we send you to confirm your order.
If there is more than one item in your order, you will be given the following options:
If you choose the first option, we'll consolidate your items into the fewest shipments possible. We'll show you the minimum number of shipments needed to complete your order. If you choose the second option, we will ship items to you as they become available, beginning with those already in stock. You'll be charged a per-shipment fee for each shipment. Read more about shipping preferences, and find domestic shipping rates or international shipping rates.
Also, please note that the availability listings on our website are intended for single-copy orders. Orders for many copies of the same item may take longer to assemble.
The shipping charge for your order will be displayed on the order summary page just before you submit your order.
Next, let us know how you would like to pay for your order. Amazon.com accepts American Express, Diners Club, Discover, JCB, MasterCard, Eurocard, Visa, Visa Check Cards, payment from your bank account, Amazon.com gift cards, Amazon Store Card, and Webcertificates. All orders must be prepaid. If you're paying with a credit card, enter the number without spaces or dashes.
Choose a password for your account so that when you come back to Amazon.com in the future, you can use the same shipping address and method of payment you provided during this first order. You will also be able to use your password to make changes to your order and account information. Make sure to choose something you will remember the next time you want to place an order.
Check the accuracy all of the information you provided and make any necessary adjustments. When you are ready, click the "Place Your Order" button to submit your order. Once you place your order, we will send you a confirmation e-mail message. We will send you another e-mail message at the time of shipment.
If you would like to review or change something about the order you placed before it enters the shipping process, click the Your Account link in the top right corner of most pages on our site. Here you will be able to change the particulars of your order without having to contact us.
You can look up your desired item by typing in the name of the product, artist name, etc. in Nick Shop search field featured on the right hand corner of our home page. Need More Information About a Product? The only information we can give you about a particular item is what we display on the product detail page for that item. Details usually include customer reviews, which can sometimes provide helpful information about content and product compatibility.
The easiest way to see exact shipping charges for an order is to put items in your cart, proceed to checkout, and view the order summary. You'll be able to adjust shipping options and see exact shipping charges. You can always cancel or return to your shopping without actually placing the order.
When you plan an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Shipping date estimates will appear in the order confirmation email.
Sometimes you need to receive certain items in your order sooner than others. That's why, every time you place an order via our order form, you can choose from one of these shipping preferences:
Trying to keep shipping costs down? Choose this first option. We'll consolidate your items into the fewest shipments possible. (We'll always show you the minimum number of shipments needed to complete your order.) Depending on the availability of the items you're purchasing, you might have to wait a bit longer for your order to ship, but you'll save money on shipping.
The number of shipments we make for your order is dependent upon:
In some cases, you might receive more shipments than we indicated you would when you placed your order. Regardless, we will never charge you more for shipping than the amount that was originally quoted to you at the time you place your order.
Be aware that items listed as having Not Yet Released or Back Ordered availability can potentially delay shipments that are designated to be grouped into as few shipments as possible.
Ordering items with different availabilities? Don't let the slower items hold up the rest of your order! Choose this option to have your items ship as they become available, beginning with those already in stock. If some of the items in your order are eligible for Guaranteed Accelerated Delivery, you should choose this option if you want to receive those items quickly--otherwise, the delivery of the items may be delayed.
You'll be charged a per-shipment fee for each shipment, but you'll get some or all of your items earlier than you would have if you'd chosen the "Group my items into as few shipments as possible" option. Of course, we'll still attempt to save you money by consolidating items where it makes sense to do so.
Amazon Merchant shipping rates, methods, and terms are set by individual merchants, not by Amazon.com. This information will appear on your order summary page when you are ready to make your purchase. Before you order, you may find shipping information in our FAQs by clicking on the link found on our homepage.
You'll see an estimated shipping or delivery date for each shipment on the order form, just before you place your order. An estimated delivery date (or date range) will also appear in Your Account once you've placed your order.
Our estimated shipping dates are based on several factors, including the destination address, the shipping options you've chosen, and how quickly we can obtain and assemble items for shipment (the availability time listed on a product's detail page). Also, orders for multiple items or multiple copies of a single item can take longer to assemble before we're able to ship them to you.
We calculate delivery estimates by taking the estimated shipping date and adding the time it takes a package to travel from our facilities to your destination address, based on the shipping speed you've chosen.
For example, if you order an item that is listed as "Usually ships in 2-3 days" and select standard U.S. shipping (which typically takes 3-5 business days), you can use the chart above to determine that your order should arrive 5-8 business days after you place it.
International customers: When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.
Shipping costs for orders depend upon the method and option you choose. If you choose to ship items as soon as they become available, we'll charge you full per shipment fees for each as well as per-item for each item.
Please also note that the shipping rates for many items will be weight based. The weight of any such item can be found on the detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
How much does shipping cost?
When you plan an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Shipping date estimates will appear in the order confirmation email.
Visit our U.S. Shipping Rates and Times, U.S. Protectorates Shipping Rates and Times, or International Shipping Rates and Times pages.
What if the estimated delivery date has passed and I still don't have my order?
If the order is being fulfilled by another seller, you'll need to contact that seller directly; you'll find a link in the order summary in Your Account.
Orders that are fulfilled by Amazon.com and shipped via a trackable method (such as UPS) will have tracking information available in Your Account. Please check this information if available and read through the following options:
What if I want to get my items faster?
You can select a different shipping speed by clicking the radio button next to that option on the order form. Note that changing your shipping speed to a faster method will not change the estimated shipping date, but your estimated delivery date should improve (subject to item availability). If you want to change your shipping speed after placing the order, visit Your Account.
If I request One-Day Shipping, will I get my order the next day?
Not all of the items listed on our site are available immediately, so selecting One-Day or Two-Day Shipping does not necessarily mean your order will arrive in one or two days. There is no weekend pickup or delivery for One-Day or Two-Day Shipping. Also, when you select One-Day or Two-Day Shipping, we may use air or ground shipping as necessary to get your items to you within the promised time frame.
Amazon.com accepts American Express, Diners Club, Discover, JCB, MasterCard, Eurocard, Visa, Visa Check Cards, payment from your bank account, Amazon.com gift cards, Amazon.com Gift Card claim codes*, Amazon Store Card, and Webcertificates.
We do not currently accept international wire transfers, PayPal, or Smart Cards. For grocery purchases, we are unable to apply manufacturer's coupons, food stamps, or any other payment method not listed above.
*Amazon.com Gift Card claim codes can be purchased in whole dollar denominations between $50 and $5,000 at Western Union locations across the United States. (Transaction fees apply. ) Please visit www.wugiftcard.com/amazon for more information.
You can access the following by going to Order Status:
By visiting your account you can:
Your Payment Methods and Settings
The Payment section of Your Account allows you to add to or change the payment methods listed in Your Account for ordering and view check, promotional or Gift Card balances available for future purchases.
Click the links in the Payment section to:
Your Account Settings
The Settings section of Your Account contains links for editing your user name and password, your memberships (such as Amazon Prime), and settings related your e-mail, alerts, and subscription preferences.
Click the links in the Settings section to:
If an unavailable item is keeping other items on an order from shipping or you simply decide you don't need an item anymore, you can delete items from your open orders in the Order Summary in Your Account. Deleting all items in an order will cancel the entire order.
To cancel an item or an entire order
Adding Items and Combining Orders
If you wish to add an item to an open order, you essentially need to place a new order for the item you wish to purchase and then combine that new order with your existing open order.
To add items or combine order
Note: We're unable to combine or add items to the following types of orders:
How to change an Amazon-fulfilled order before it ships, plus information on canceling orders and reviewing Amazon merchant orders.
In addition to taking actions on open orders, the Orders section of Your Account allows you to review your previous orders and accomplish other order related tasks. You will find links to:
Changing an Amazon Fulfilled Order Before It Ships
Most orders you place on Nick Shop enter the shipping process very quickly so we can get your items to you as soon as possible. Orders already in the shipping process cannot be modified.
You can update your unshipped orders by visiting the Order Summary in Your Account and then clicking the Change button next to each item you wish to modify (billing address, shipping address, payment method, gift options, etc. ).
Warranty issues and manufacturer restrictions prevent us from shipping certain products to all geographical locations. In addition, some items too big to ship to a P.O. box must be shipped to a street address. You'll be notified while placing your order if we're unable to ship specific items to the address you've selected. Below are some general guidelines for items shipped by Amazon.com to the following destinations:
Books that require special handling because they are extremely heavy (for example, multi-volume sets) can be shipped only to locations within the U.S. Please also check the product detail pages for this and any other item-specific shipping restrictions.
Alaska and Hawaii Addresses
Most items can be shipped to Alaska and Hawaii addresses, except:
Additionally, some items from our Tools & Hardware and Outdoor Living stores can't be shipped to Alaska or Hawaii if they are extremely heavy, oddly-shaped, or considered hazardous. Check the item's product detail page for eligibility and available shipping options. Only specific shipping options may be available for some addresses. Available shipping options will appear at checkout when you enter a shipping address.
Most items can be shipped to APO/FPO addresses, except:
Additionally, some apparel, camera and photo, electronics, health and personal care, house wares, jewelry, software, sports, and tools and hardware items cannot be shipped to APO/FPO addresses. Check the item's product detail page for eligibility.
U.S. Protectorates (including Puerto Rico)
Only the following items can be shipped to U.S. Protectorates:
Release Date Delivery
Release-Date Delivery is available for selected pre-order items we know we can deliver on the date the item releases for ZIP codes within the continental United States.
Release-Date Delivery Charges
Shipping charges for Release-Date Delivery vary by item and are displayed on the order confirmation page after you select Release-Date Delivery as your shipping option. Release-Date Delivery is free for Amazon Prime members.
Placing a Release-Date Delivery Order
For this delivery option to appear as available during checkout, both the item and your delivery address must be eligible. If an item and shipping address qualify for Release-Date Delivery, that option will be presented on the item detail page or in the shopping cart during checkout.
To place a Release-Date Delivery order:
Tracking and Release-Date Delivery Orders
For detailed information about delivery tracking, please visit our Tracking Your Package Help page.
When we offer an item for Release-Date Delivery, we need to be extra careful in working with our shippers to honor the release date restrictions specified by the product vendors. Sometimes, this requires us to process orders outside of our normal procedures, which may result in a lack of tracking information being available from carriers online.
Carriers tend to only update tracking information once daily, and orders are often already scheduled for delivery by the time tracking information becomes available.
Accepting Delivery and Signatures
Although a signature is not required for most Release-Date Delivery items, we cannot guarantee whether our carrier will leave a package at the delivery address if no one is available to accept it. If the package is not left on your doorstep on the release date, your mail carrier should leave a note explaining your options for re-delivery or picking up the package at your local Post Office.
Changing your order
Any changes to your order must be made within 5 days of the published release date. Making changes to your delivery address may affect your order's eligibility for Release-Date Delivery. If you do need to change your order, we recommend placing a new pre-order for the item and then canceling your previous order after you are sure you can choose Release-Date Delivery on the new order.
Release-Date Fine Print
The following restrictions apply to Release-Date Delivery eligibility:
The availability estimate listed on each product detail page tells you if we have at least one unit of the item you wish to order in one of our fulfillment centers. If the item is not in stock, the availability estimate tells you how long we think it will take to receive the item from our suppliers.
Availability and Delivery Estimates
While an item's availability is calculated into your Estimated Delivery Date, the availability estimate is not an indicator of how long it will take for you to receive an item. Please see our Calculating Delivery Dates Help page for more information:
Orders for Multiple Items
Ordering multiple copies of the same item? Please be aware that our availability estimates are intended for single-copy orders only. Here are some things to consider that may impact when your order ships:
Inventory is only reserved for your order after you click the Place your order button and receive e-mail confirmation that we've received your order. Placing an item in your shopping cart does not reserve inventory of that item for you.
Availability of Popular Items
Popular items sell out quickly. It is possible for you to see a message that an item is available on the product detail page, but discover it is sold out by the time you place your order.
If an item is in stock, when it ships to you depends on which shipping options you've chosen and how many items are on the order. Here are some specifics:
Here's a list of availability estimates you may see while shopping on Amazon.com. These estimates apply only to items sold and shipped by Amazon.com. If the availability of an item changes after you place your order, we'll send you an e-mail.
Marketplace Shipping Times
Sellers agree to ship within 2 business days of your purchase. Expected transit times for each shipping method are listed below.
Marketplace shipping times are not guaranteed and the actual performance varies by seller.
Should you have any questions about your shipment, please contact your seller directly.
Marketplace Shipping Rates
Your shipping fees when buying items at Amazon Marketplace are fixed according to the type of product you purchase.
Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges--there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.
For buyers within the United States, shipping charges and options vary according to the product being purchased, and are listed in the chart below.
Please note: Buyers outside the U.S. cannot purchase the following types of items via Amazon Marketplace: video games, toy and baby items, electronics, cameras and photo items, tools and hardware, kitchenware and house wares, sporting goods and outdoor equipment, software, and computers.
Placing Orders from Outside the United States
Marketplace orders can only be placed from international locations if the buyer is in a country covered by Marketplace Payments by Amazon in the list below. Standard International shipping is the only shipping option available for Marketplace orders fulfilled by Amazon.com.
Marketplace Payments by Amazon Countries
General Returns Policy
You may return most new, unopened items sold and fulfilled by Amazon.com within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error. Items should be returned in their original product packaging. Just visit our online Returns Center, and we will guide you through the process and even supply you with a return mailing label you can print out.
The Product Specific Policies has information about items purchased from third-party Amazon.com Merchants or Marketplace sellers.
Calculating Your Refund
The following conditions and exceptions apply, as do those listed on the Product Specific Policies pages.
Receiving a Refund
We'll request a refund after we receive and process your return. If you are due a refund for non-returnable items, such as groceries, we'll issue a refund when you contact us.
For items directed to our Returns Center, expect your refund within 4 weeks of giving your package to the return shipper (though in many cases you'll receive the refund sooner).
This time period includes:
We'll notify you via e-mail of your refund once we've received and processed the returned item.
You can view completed returns and refunds at the bottom of an order's summary page in Your Account. If the return and refund do not appear in Your Account within 4 weeks from the day you sent us your return, please contact us for help.
How Refunds are Issued
* If you used an Amazon.com gift card to pay for all or part of an item you want to return, that part of your refund will be credited to your account for use on a future purchase.
Product Specific Policies
Some product lines have special restrictions or returns policies. Visit the links on this page to find the returns policy for items in the various product lines listed.
Our General Returns Policy provides general policy and details on returns after 30 days, exchanges, in-store returns, and more.
Product-Specific Return Policies
Amazon.com does not accept returns of the following items:
If you received a faulty item and need to exchange it for the same item, visit our Returns Center to request a replacement. If you would like to exchange an item for a different one, please return the original item through our online Returns Center (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.
Please note that it takes us 3 to 5 business days to process returns once they arrive at our Returns Center. You can view completed returns and refunds by visiting Your Account and accessing the relevant order summary.
Items Purchased from Other Sellers
As the Amazon.com Web site offers items for sale both by Amazon.com and by registered third-party sellers, it is important in the returns process to know from whom the item was purchased.
If you have not received the refund within 4 weeks of sending your order back, please contact the seller. If the seller does not respond to your concerns, you may be eligible for our A-to-z Guarantee.
Amazon.com subsidiaries operating on third-party platforms, such as Warehouse Deals, may have different policies. Merchant policies are accessible before ordering, wherever product details are made available.
Visit Your Account and view the order. Click on the order number and the seller is listed at the top of your order information.
Large Items Shipped By Specialty Carriers
We are happy to accept returns for large items that are shipped via our specialty shippers. These items do require a special type of return and cannot be returned with a pre-paid return mailing label like standard shipments. If you need to return an item shipped via a specialty shipper, please visit our online Returns Center and request the return. We will follow up with instructions for returning the item. Note: Any return that is not the result of our error will be subject to a return shipping fee which will be deducted from the refund.
Using our Return Mailing Label
The return mailing labels obtained from our online Returns Center are valid only for returns shipped within the U.S. However, you can still use the online Returns Center for items shipped outside of the United States. In that case, you'll receive an address label where you'll initially need to pay for the postage.
Each return mailing label is coded for a specific shipment. Please do not include items from other orders, or other shipments from the same order, in the same box, or you will not receive the correct refund. Each shipment must be returned using a separate mailing label.
If you use this mailing label and the return is a result of our error (you received an incorrect or defective item, etc.), we'll pay the return shipping costs.
If you use this mailing label and your return is not the result of our error, the shipping cost of that returned item will be deducted from your refund. The amount deducted will be equivalent to our standard shipping cost for that item.
The online Returns Center allows gift recipients to return items they received as a gift even if the order was not marked as a gift at the time of purchase. The type of refund or credit you receive depends on how the gift was purchased and how it was returned. Visit our Gift Returns & Refunds page for more about gift refunds.
All products with the label "Powered by Zazzle" found on the product detail pages, shopping cart page, and order confirmation page of this site are manufactured by Zazzle Inc. upon completion of a successful order. These products will be shipped to you directly by Zazzle Inc. and are subject to the standard Zazzle Inc. return policy.
For all issues regarding Manufacture on Demand products powered by Zazzle Inc., please contact Zazzle Inc. directly via the link found in the "Need Help?" section above.
Orders that include both a Manufactured on Demand powered by Zazzle Inc. product and a product supplied by another seller will be issued a unique order number for each portion of the order.
Contact Customer Support through the online "Contact Us" form, found above, to request Return Merchandise Authorization (RMA) number. You must make this request within 30 days of receiving the shipment.
Use the Attach Documents field to proactively provide digital images of damaged or defective products.
For more details on the Zazzle Inc. return policy, please click here.
In cases of damage or defect, the return process can often be expedited by providing a digital image of the damage or defect (along with a clear description of the problem) in an email to our customer support team. In many cases, action (in the form of reprint or refund) can be taken as soon as substantiation of the claim has been provided by the customer. If the damage / defect cannot be verified over the phone or via email contact, the item may be required to return to Zazzle for inspection before a determination can be made as to the state of the product.
Zazzle will provide a prepaid return shipping label in cases where items have arrived in damaged condition or are confirmed by a Zazzle representative to be defective.
For all other cases, return shipping costs are the responsibility of the customer. Under no circumstance does Zazzle reimburse (or provide credit) for return shipping costs incurred by the customer. If a product is damaged or defective, the recipient must make arrangements with Zazzle support as to how the return should be handled prior to placing the items back in transit to Zazzle.